indospin Casino & Sportsbook Data Care
This page describes what we collect when you use indospin and how we keep that data protected. We collect personal information to verify your identity, process your payments, and comply with applicable regulations. We do not share your data with third parties except as required by law or to process your transactions.
Our data practices are designed around transparency and security. We encrypt all sensitive information, store data securely, and limit access to authorized personnel only. You have the right to request a copy of your data, request corrections, or request deletion subject to legal retention requirements.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What we collect and how we use it
Account registration and identity verification
We collect your name, email address, phone number, and date of birth when you create an indospin account. We also collect your government ID (KTP, passport, or driver's license) for identity verification. This information is mandatory for account creation and is used to verify your identity, prevent fraud, and comply with applicable regulations.
We store your government ID securely and do not share it with third parties except as required by law. Our verification process typically completes within a few hours. If we cannot verify your identity, we will notify you and close your account.
Key takeaways
- We collect name, email, phone, date of birth, and government ID for verification
- All data is encrypted and stored securely
- We do not share personal data with third parties except as required by law
- You can request a copy of your data or request deletion
- We retain data for as long as your account is active plus a legal retention period
Payment and transaction data
We collect information about your deposits and withdrawals, including the payment method used, the amount, and the date. We do not store your full payment card details or e-wallet credentials. Our payment partners (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle payment processing and receive only the information necessary to complete your transaction.
We use transaction data to process your payments, prevent fraud, and comply with financial regulations. Your transaction history is available in your indospin account; you can review all deposits and withdrawals at any time.
Account activity and gameplay data
We collect information about your account activity, including login times, games played, bets placed, and winnings. We use this data to provide our service, detect suspicious activity, and improve our platform. We do not sell this data to third parties.
Your gameplay data is stored on our servers and is accessible only to authorized indospin personnel. We use this data to troubleshoot technical issues, investigate disputes, and ensure fair play across all games on our platform.
Device and connection information
We collect information about the device you use to access indospin, including your IP address, browser type, and operating system. We also collect information about your internet connection and location (based on IP geolocation). We use this information to detect fraud, prevent unauthorized access, and improve platform performance.
We do not use this information to track your physical location or identify you outside of indospin. Our geolocation data is used only to verify that you are accessing indospin from a supported jurisdiction.
Our indospin data protection practices
Data security and encryption
We encrypt all sensitive data using industry-standard encryption protocols. Your password is hashed and salted; we do not store your password in plain text. All communication between your device and our servers is encrypted using TLS (Transport Layer Security).
Our servers are located in secure data centres with physical access controls, surveillance, and redundant power systems. We perform regular security audits and penetration testing to identify and fix vulnerabilities. We maintain backups of all data to ensure business continuity in case of system failure.
Third-party processors and data sharing
We use third-party processors to provide certain services on indospin. These include payment processors (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), hosting providers, and analytics services. We share only the minimum data necessary for these processors to provide their services.
We do not sell your personal data to third parties. We may disclose your data if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so.
Cookies and tracking technologies
We use cookies to remember your login information, preferences, and session data. Cookies are small files stored on your device that allow us to recognize you when you return to indospin. You can disable cookies in your browser settings, but this may affect your ability to use our platform.
We do not use cookies to track your activity outside of indospin. We do not share cookie data with third parties except as necessary to provide our service.
Your rights and data requests
You have the right to request a copy of the personal data we hold about you. You can request this by contacting our support team via email or live chat. We will provide your data within a reasonable timeframe, typically within 30 days.
You have the right to request corrections to your personal data if you believe it is inaccurate. You can update your name, email, and phone number directly in your indospin account settings. For other corrections, contact our support team.
You have the right to request deletion of your personal data. We will delete your data subject to legal retention requirements. Some data may be retained for compliance purposes even after account closure. Contact our support team to request deletion.
Data retention and account closure
We retain your personal data for as long as your account is active. After you close your account, we retain your data for a period as required by applicable law and our internal compliance policies. This retention period is typically 5-7 years for financial records and 2-3 years for other personal data.
If you wish to close your account, contact our support team. We will process your closure request and return any remaining balance to your original deposit method. Your data will be retained according to our retention schedule.
Contact and support
If you have questions about our data practices, privacy policy, or your personal data, contact our support team via email or live chat. Our team is available during standard business hours (Monday to Friday, 9 AM to 6 PM local time).
For formal data requests or privacy inquiries, you can also contact us via the address listed in our legal noticeWe will respond to all data requests within a reasonable timeframe as required by applicable law.
We are committed to protecting your privacy and keeping your data secure. Our data practices are designed to be transparent, fair, and compliant with applicable regulations. If you have concerns about how we handle your data, we encourage you to contact us directly so we can address your concerns.